Shipping conditions

At Visión Urbana, we strive to provide you with a fast and reliable delivery service. Here are our shipping conditions:

  1. Shipping area
    We ship within the EU. We currently do not offer international shipping.

  2. Shipping costs

    • Shipping costs vary depending on the destination and the shipping method selected during the purchase process.
    • The exact costs will be calculated and displayed before payment is completed.

  3. Delivery times

    • The estimated delivery time is 4 to 12 [ business days, depending on the destination.
    • Delivery times may be affected by unforeseen circumstances such as weather conditions, transportation problems or holidays.
    • After shipping, you will receive a tracking number to track your package.

  4. Order processing

    • Orders are processed within 1 to 3 business days after receipt of payment.
    • Orders placed outside of business hours, on weekends or holidays will be processed on the next business day.

  5. Shipment tracking

    • You will receive an email with a tracking link once your package has been shipped.
    • If you do not receive a notification or have problems tracking, please contact us immediately.

  6. Delays in delivery

    • While we strive to meet stated delivery times, we cannot accept responsibility for delays caused by the courier service or unforeseeable circumstances.

  7. Lost or damaged shipments

    • If your package does not arrive or arrives damaged, please contact us immediately.
    • Any visible damage must be reported within 48 hours of receipt so that we can file a claim with the courier service.
    • If your package is lost during shipping, we will assist you in resolving the issue with the courier service.

  8. Changes to the delivery address

    • If you would like to change the delivery address after placing your order, please contact us as soon as possible.
    • If the order has already been processed or shipped, no changes can be made.

  9. Shipping restrictions

    • Delivery service is unavailable in certain rural or remote areas. In such cases, we will contact you to find a solution.

  10. contact
    If you have any questions about shipping or need support, you can contact us at Contact info@Gritshops.com .